Voice Services
Say goodbye to the costs, constraints and inevitable obsolescence of on-premises phone systems. Cloud Hosted Phone System provides you with more functionality than a traditional phone system but without the upfront costs or ongoing costs for maintenance. And, as our VoIP solution is a cloud-based IP telephony system, it’s always up to date, so you always use the latest version and benefit from the most recent features and can scale up as you grow almost without limit. There is no need for multiple telephone lines or ISDN 30’s, just a broadband connection required.
SIP Trunks What is SIP trunking? With SIP Trunking calls are routed over an internet connection at reduced cost and with greater efficiency. Why use SIP trunks? SIP trunking is a highly efficient and easily scalable alternative to traditional PSTN telephone lines or ISDN 30’s. If 20 telephone lines are required, these will all be configured on a single internet connection rather than 20 separate PST telephone lines providing a material cost reduction.
Reduce Costs Low setup and maintenance costs, plus considerable savings on line rental and call costs over ISDN, with free internet-based and internal calls.
Voice Quality With voice traffic being carried over any suitable Internet connection, you get consistently high-quality calls and business-grade SLAs.
Scalable Infrastructure SIP is easily scalable without the need for infrastructure changes. Providing there is bandwidth availability, channels can be added or removed quickly and easily.
Voice services
Our hosted VoIP phone system is in our cloud and located in three data centres across the UK, reducing the possibility of downtime, ensuring you are always in contact. Whether you are a single site business, multiple office or hybrid home working, our cloud phone systems allow you and your team to be connected anytime, anywhere on any device giving the agility and flexibility needed for effective communications.
Hosted contact centre solution
In 2014, we began collaborative work on a new Hosted Contact Centre solution that has grown into our market leading DigiDesk platform, with fully integrated voice and digital channels. DigiDesk has now been successfully rolled out to a range of contact centres, as a multi-channel solution and to customers adopting just a single channel. Customers range from a global food and beverage business to a top Premiership football club.
A highly resilient network
The provision of a highly resilient network, service, and the business support capabilities necessary for rapid service deployment, innovation and rollout is enabled by our rapidly scalable architecture. Hardware redundancy is built into the solution design from power supplies and network interfaces, through to service component redundancy and load balancing, to provide "carrier grade service reliability".